Effective Date: July 23, 2026 | Last Updated: July 23, 2026
This Shipping Policy explains how Motorcycle Dyno processes and ships orders for motorcycle dynamometers, engine dynos, tuning software, parts, and accessories. By placing an order, you agree to the terms described below.
1. Order Processing
Orders are processed during our business hours, Monday through Friday, 9:00 AM to 6:00 PM Pacific Time. Orders received after business hours, on weekends, or on holidays are processed the next business day. Once an order is received, our team verifies product availability, confirms shipping details, and prepares the item for dispatch. You will receive an order confirmation email after checkout and a shipping confirmation email once your order has left our facility.
2. Shipping Methods
Motorcycle Dyno ships to addresses within the United States. The shipping method used depends on the type of product ordered:
Standard Parcel Shipping (Accessories and Small Parts)
Smaller items such as sensors, calibration kits, wiring harnesses, bearings, cooling fans, tie-down straps, sound reduction kits, LED lighting, remote controls, and similar accessories are shipped via standard parcel carriers. These shipments are delivered to the address provided at checkout without special handling requirements.
Freight Shipping (Large Dyno Equipment)
Large and heavy items including chassis dynamometers, engine dynamometers, environmental chambers, test stands, and similar industrial equipment require freight shipping through specialized freight carriers. These shipments are palletized or crated and may require a loading dock, forklift, or liftgate service at the delivery address. The customer is responsible for ensuring the delivery location can accept freight shipments.
Software and Digital License Delivery
Tuning software, diagnostic software, simulation software, software licenses, software upgrades, and API integration products are delivered digitally. License keys, download links, and activation instructions are sent to the email address provided at checkout. Digital deliveries do not require physical shipping.
3. Delivery Estimates
Delivery times vary based on product type, destination, and carrier availability. Parcel shipments to U.S. addresses are generally delivered within a standard ground shipping timeframe. Freight shipments for large equipment may require additional transit time due to the size, weight, and specialized handling involved. Digital software deliveries are sent via email after order processing is complete.
Delivery estimates are provided as general guidance only and are not guaranteed. Motorcycle Dyno is not responsible for delays caused by carriers, weather, customs, or other factors outside our control.
4. Shipping Charges
Motorcycle Dyno offers free shipping on orders shipped within the United States. Shipping charges, if any, are displayed at checkout before you complete your purchase. If a shipping charge applies to a specific product or delivery location, it will be clearly shown during the checkout process.
5. Tracking Information
Once your order ships, you will receive a shipping confirmation email containing a tracking number and a link to track your shipment. For freight shipments, the carrier will contact you to schedule a delivery appointment. Please monitor your tracking information and ensure someone is available to receive the delivery.
6. Address Changes
If you need to change your shipping address after placing an order, contact us as soon as possible at info@motorcycledyno.com or +1 (415) 410-4985. Address change requests are handled on a best-effort basis. Once an order has been shipped, the shipping address cannot be changed.
7. Delays
While we strive to process and ship orders promptly, delays may occur due to factors such as product availability, carrier schedules, weather conditions, holidays, or other circumstances beyond our control. If your order is delayed, we will notify you by email with updated information.
8. Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery at info@motorcycledyno.com or +1 (415) 410-4985. Please retain all original packaging, take photographs of the damage, and do not discard the product or packaging. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.
9. Lost Packages
If your tracking information shows delivered but you have not received your package, please contact us within 5 business days. We will initiate a carrier investigation and work to locate the shipment or arrange a replacement.
10. U.S. Shipping Availability
Motorcycle Dyno currently ships to addresses within the United States only. We do not ship to international destinations at this time. If you are located outside the United States and are interested in our products, please contact us for assistance.
11. Customer Responsibilities for Freight Delivery
For freight shipments of large dyno equipment, the customer is responsible for the following:
- Ensuring the delivery address can accept freight shipments (loading dock, forklift, or liftgate access).
- Being available to receive and sign for the delivery on the scheduled date.
- Inspecting the shipment upon arrival and noting any visible damage on the delivery receipt before signing.
- Providing adequate space for the carrier to unload and maneuver large crates or pallets.
- Contacting Motorcycle Dyno promptly if the delivery cannot be accepted or if damage is observed.
12. Contact Information
If you have any questions about shipping, delivery, or tracking, please contact us:
Motorcycle Dyno
214 Country West Rd Unit 8B, Cheyenne, WY 82007
Phone: +1 (415) 410-4985
Email: info@motorcycledyno.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM PT