Effective Date: July 23, 2026 | Last Updated: July 23, 2026
This Returns & Refunds Policy explains the conditions under which Motorcycle Dyno accepts returns, processes refunds, and handles exchanges for motorcycle dynamometers, engine dynos, tuning software, parts, and accessories. By placing an order, you agree to the terms described below.
1. Return Request Timeframe
Customers may request a return within 30 days of the delivery date. Return requests submitted after the 30-day window may not be eligible for a refund or exchange. To request a return, contact us at info@motorcycledyno.com or +1 (415) 410-4985 with your order number and the reason for the return.
2. Eligible Products
The following products may be eligible for return if they meet the condition requirements in Section 4:
- Accessories and small parts in their original, unopened packaging (sensors, calibration kits, wiring harnesses, bearings, cooling fans, lighting, remote controls, tie-down straps, sound reduction kits).
- Dyno parts and spares that have not been installed or used.
- Software products that have not been activated or registered.
3. Non-Eligible Products
The following products are not eligible for return:
- Special-order equipment or custom-configured dynamometers built to customer specifications.
- Equipment that has been installed, operated, or used in any testing capacity.
- Software licenses that have been activated, registered, or downloaded with the license key redeemed.
- Used or refurbished products sold as-is, unless the product arrives damaged or defective.
- Products that have been modified, altered, or repaired by anyone other than Motorcycle Dyno or an authorized representative.
- Products returned without prior return authorization from Motorcycle Dyno.
4. Required Product Condition
To be eligible for a return, the product must be in its original condition, unused, and in the original packaging with all accessories, manuals, and included components. For large equipment such as chassis dynamometers and engine dynamometers, the product must be returned in its original crating or pallet. Products returned in damaged or incomplete packaging may be subject to additional charges or may not be eligible for a full refund.
5. Return Authorization Process
All returns require prior authorization from Motorcycle Dyno. To request a return authorization:
- Contact us at info@motorcycledyno.com or +1 (415) 410-4985 with your order number, the product name, and the reason for the return.
- Our team will review your request and, if approved, issue a Return Authorization (RA) number along with return shipping instructions.
- Package the product securely with the RA number clearly marked on the outside of the package.
- Ship the product to the address provided in the return instructions.
Returns sent without an RA number may be refused and returned to the sender at the customer's expense.
6. Return Shipping Responsibility
The customer is responsible for return shipping costs unless the return is due to an error by Motorcycle Dyno (such as shipping the wrong product or a defective item). For large freight items, the customer is responsible for arranging and paying for freight return shipping. We recommend using a trackable shipping method and purchasing shipping insurance for high-value returns.
7. Restocking Charges
Certain products may be subject to a restocking charge to cover inspection, repackaging, and return to inventory. Restocking charges, if applicable, will be communicated during the return authorization process before you ship the product back. The specific charge depends on the product type, condition, and packaging requirements.
8. Inspection Process
Once we receive your returned product, our team inspects it to verify that it meets the condition requirements described in Section 4. The inspection process may take several business days depending on the product type and complexity. You will be notified by email once the inspection is complete and the refund or exchange has been approved or denied.
9. Refund Processing Timeframe
Approved refunds are processed back to the original payment method used at checkout. Refund processing times depend on your payment provider and may take several business days to appear on your account. Motorcycle Dyno initiates the refund promptly after inspection is complete, but we cannot control the processing time of your bank or card issuer.
10. Exchanges
If you would like to exchange a product for a different variant, size, or model, contact us to request an exchange authorization. Exchanges are subject to product availability and the same condition requirements as returns. If the new product costs more than the original, you will be charged the difference. If it costs less, the difference will be refunded.
11. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at info@motorcycledyno.com or +1 (415) 410-4985. Please provide your order number, a description of the issue, and photographs of the product and packaging. We will arrange a replacement, exchange, or refund at no additional cost to you for verified damaged, defective, or incorrect orders.
12. Special-Order Equipment Restrictions
Special-order equipment, including custom-configured dynamometers or equipment built to customer specifications, is non-returnable except in cases where the product arrives damaged or defective. Please confirm all specifications and requirements before placing a special-order purchase.
13. Installed Equipment Restrictions
Equipment that has been installed, mounted, connected, or operated in any capacity is not eligible for return. If you experience an issue with installed equipment, please contact our technical support team for troubleshooting and warranty service options.
14. Activated Software License Restrictions
Software licenses that have been activated, registered, or had their license keys redeemed are non-returnable and non-refundable. If you experience technical issues with activated software, please contact our support team for assistance.
15. Used and Refurbished Items
Used and refurbished products are sold as-is and are not eligible for return unless the product arrives damaged or defective. Any applicable inspection or refurbishment notes are included in the product description at the time of purchase.
16. Contact Information
If you have any questions about returns, refunds, or exchanges, please contact us:
Motorcycle Dyno
214 Country West Rd Unit 8B, Cheyenne, WY 82007
Phone: +1 (415) 410-4985
Email: info@motorcycledyno.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM PT